Cancellation & refunds

1. The short version

• Most bookings we make are free-cancellation, pay-at-counter reservations. Cancel before pickup and there is nothing to pay and nothing to refund, because nothing was charged.
• Odovera does not charge its own cancellation fee on a standard booking.
• Prepaid and promotional rates are different. They may carry a supplier cancellation charge or be entirely non-refundable. Where a rate is one of these, we say so in bold on the quote and ask you to acknowledge it before booking. If you did not see that warning, you are not on such a rate.
• No-shows are the expensive case. Not collecting the car without cancelling can attract a supplier no-show charge and, on a prepaid rate, forfeit the full amount.

2. How to cancel or change

Call your agent on +1 (844) 279-7022 during Mon–Sun, 8:00 AM – 11:00 PM ET, or email support@odovera.com quoting your confirmation number. Email is fine for anything more than 24 hours ahead; inside 24 hours, please call. We will confirm the cancellation in writing — treat a booking as live until you have that confirmation from us.

You may also cancel directly with the supplier using the confirmation number on your booking. If you do, please tell us, so that we do not keep working a booking you no longer want.

3. Changes

Changing dates, times, location or vehicle class is usually handled as a cancellation and a fresh reservation at the rates available on the day of the change. That means the new price may be higher or lower than your original. We will tell you the new total before making any change, and we will not make one without your instruction.

4. Refunds

Where money has actually been paid — a prepaid supplier rate, or a Odovera service fee — refunds are made to the original payment method.

• Supplier prepaid rates: refunded by the supplier under its own terms and timescales, which we will quote to you when you cancel. We chase on your behalf if it is late.
• Odovera service fee: refunded in full if you cancel before we have placed the reservation. Once the reservation is placed the fee reflects work already done and may be non-refundable, which is stated on your quote.
• Timing: once a refund is issued, when it appears on your statement is decided by your bank or card issuer, typically within five to ten business days.

5. Security deposits are not refunds

The authorisation hold taken by the supplier at pickup is released, not refunded, and the release is controlled by your bank. It commonly takes several business days after you return the vehicle and can take longer on debit cards and over weekends or holidays. Neither the supplier nor Odovera can accelerate your bank’s processing.

6. If the supplier cancels or cannot provide a vehicle

If a supplier cancels your reservation or has no vehicle available when you arrive, contact us immediately — ideally from the counter. We will work to secure an alternative vehicle or supplier as quickly as possible, and where the supplier’s own terms provide for compensation or reimbursement of a reasonable alternative, we will pursue it on your behalf. Any such remedy comes from the supplier under their terms; Odovera is not the provider of the vehicle and is not liable for its non-availability.

7. Early returns and unused days

Returning a car early does not usually generate a refund of unused days, and in some cases recalculates the rate upward because the discount applied to the original rental length no longer applies. Ask us before shortening a rental so that you know which of those applies to your booking.

8. We do not cancel or change your booking on our own initiative

Once a reservation is confirmed in your name, Odovera will not cancel it, move it to a different supplier, change the vehicle class or alter the dates unless you have instructed us to. If a supplier tells us it can no longer honour your reservation, we will contact you before doing anything, set out the alternatives and their costs, and act only on your decision.

Contact

Questions about this policy can be sent to support@odovera.com, by post to Affluence Hospitality LLC, 1621 Central Ave, Cheyenne, WY 82001, United States, or by phone on +1 (844) 279-7022 during Mon–Sun, 8:00 AM – 11:00 PM ET.